Data Deletion Instructions
Last updated · 26 August 2026
This page explains how to have personal data deleted from WzGate CRM, operated by TIDA Solutions (trading as “WzGate”). It covers data that reached the platform through WhatsApp Business conversations, Meta and Google ad campaigns, and website or landing-page forms. Because WzGate CRM acts as a service provider (processor) on behalf of the business you contacted, the routes below reach both that business and us.
1Request Deletion by Email
Send a request to privacy@wzgate.com from the email address the record concerns, or include the phone number you messaged from. Write “Data deletion request” in the subject line and name the business you contacted, if you know it.
We verify that the request comes from the person the data belongs to before acting on it — this protects you from someone else deleting or exposing your record.
2Data That Arrived Through WhatsApp
If you messaged a business through its WhatsApp Business number, deletion removes the conversation history stored on the platform, your contact record, delivery and read status, and any advertising click identifier attached to how you arrived.
You can also ask the business directly. Every workspace has built-in tools to delete a contact together with everything attached to it, and that deletion is immediate.
Deleting your data here does not delete the copy in your own WhatsApp app, which stays on your device under your control.
3Data That Arrived Through Ads or Forms
If you submitted a Meta or Google lead form, a website form, or a landing-page form, deletion removes the submission, the contact record created from it, and the attribution data (click identifiers and UTM parameters) recorded with it.
4If You Are a WzGate CRM User
Ask your organization's administrator to remove your account, or write to privacy@wzgate.com from your work address. Removing an account deletes your profile data and login credentials.
Records of business actions performed on behalf of the organization — deals, messages sent to its customers — belong to that organization and are kept under its own retention policy, not yours.
5What Happens After You Ask
We acknowledge your request within 7 days and complete the deletion within 30 days. Encrypted backups are purged on their own rotation within a further 35 days, after which no copy remains.
Where the law obliges us to keep specific records — financial or tax records, for example — we delete everything else and tell you exactly what was kept and why.
6Contact Us
WzGate CRM and this website are operated by TIDA Solutions (trading as “WzGate”), based in Cairo, Egypt.
Deletion requests and any question about them: privacy@wzgate.com (alternatively apps@wzgate.com).